After placing an order, you will receive an automated email confirming that your order was placed. During the processing of your order, you will receive an email at every stage, such as “placed,” “shipped,” and “delivered.” Once an order is shipped, you will receive a tracking number to track your shipment.
Check your order status by clicking on the below link.
Check Order Status – Get the latest tracking information of your package.
If you want to cancel an order, you must submit a CANCELLATION REQUEST by emailing firstname.lastname@example.org within 2 hours of the order being placed. We aim to process and ship orders as quickly as possible, and, in some cases, we cannot guarantee that your cancellation request will be accepted.
Canceled orders are subject to an 8 % restocking fee due to the credit card processing and age verification fees incurred in processing your order. If your cancellation request is accepted, you will receive a refund amount after the deduction of 8% of the total order value. For example, if your order was $30, you will receive a refund of $24.
Please email us at email@example.com to initiate a return or exchange of defective items.
Refund or exchange is only available for products that are deemed defective and have not been used. The broken seal cannot be honored in order to issue a refund or exchange.
To avoid issues with a return and to get a refund or exchange, the product must be returned to our facility within 15 days of purchase or date of receipt. Allow 2-3 weeks’ refunds to be processed. Please note that thevapegiant.com does not offer a money-back guarantee.
Age Verification is now a federal and state legal requirement to purchase tobacco and vape products online. Before your order can be shipped, you will need to validate that you are of legal age to purchase tobacco products in your given state.
Virtue Vapes uses a third-party service called “agechecker.net” to verify your age. This is done to meet Federal and State requirements regarding tobacco and vapor product sales. Agechecker.net is an industry leader in age verification and uses multiple trusted and secure data sources to verify the information provided with each order. This process has been developed with privacy and security in mind. Sensitive information is neither shared nor accessible. It is our commitment to ensure timely and expedient service, and refusal to utilize these services will result in the cancellation of your order.
When you place an order, your name, telephone number, and address are used to confirm your identity and age. This process is immediate, and a pop-up age verification window will show when checking out on our site. Fill out the requested information, and you will be verified within seconds, 90% of users are verified instantly and the order will be placed. If, for some reason, agechecker.net cannot verify your information based on your name, telephone number, and address, a new pop-up will appear to ask you to submit your photo ID for verification. Within seconds of submitting your ID, your account will be verified!virtuevapes